Frequently Asked Questions
Clear your browser cookies and cache and the cart will appear again in the top left.
No. It’s not you, it’s not your card. We upgraded our payment processor. Click ‘My Account’ on the home page. Click Payment. Select your saved card. Click and confirm ‘delete’. Add new payment, re enter payment method. (this can be the same card you delete, it reconnects it to the webstore). Be sure to click save and close. Proceed to check out and your beans will be on their way.
I placed an order & there was an OPPS! I need help! Contact a human being by clicking ‘Order Contact ‘Us’.
We check email each morning Monday-Friday. Office closed weekends & holidays.
When filling an order, we check the ‘Human Bean Notes’ on the checkout form for special requested grinding. Tell us about your filter style & brewing method. We can make it work. Thank you to all for all the great notes we get on the orders!
Due to SSL compliant credit card security, we are unable to add to or change items on submitted orders. (incur charges on your credit card).
cART MISSING?
‘oh no! my customer acct card is not working!’
I placed an order there was an OPPs!
when do you read email?
I’m unsure of the grind?
CAN I ADD TO MY ORDER AFTER I SUBMITTED IT?
If i place an order online, can i pick it up in person?
Our website is our retail store, or you can find us a local farmers markets and events. All of our goods are shipped or picked up at one of the markets. You can find more information about shipping ‘here’.
CAN I CALL & HAVE YOU PLACE MY ORDER?
We are a working staff operating roasting, after burner equipment, & packing equipment. Our staff works both on & off premise with flex hours.
The website is our retail store to place all orders & process credit cards on a secure commercial website platform.
I FORGOT MY PASSWORD, HELP!
In a hurry? setUp a customer account
Is it secure?keeping it yours.
I changed my email on my account. what now?
I’m out of coffee & my package isn’t here, now what?
Help is on the way 24/7. Go to ‘Sign In,’ click. At the bottom of the window click on the words ‘Forgot Password?’. Enter your email address and click on the ‘Send Reset Link.’ Follow the directions in your email.
In a hurry? Sign in with a customer account. You can reorder from previous orders saved. Or, place your order, sign in on the check form and auto-fill your information. ( if sending to a different address, overide the auto-fill on the ship to address)
Privacy & security lock your customer account to you, your email, & your password in a secure cloud that we do not have access to. Only you, with email & password, are able to change the information & incur charges.
To protect your information, it isn't possible to change the email address linked with your account at this time. Create a new account using your updated email address with a new password.
Review the ‘shipping information’ page for all things shipping & delivery related.
Use ‘Order Contact Us’ for all order & sales needs. This one goes to the sales desk & checked each morning Monday - Friday, except holidays.
For all non-sales, non-order, & non-shipping issues click ‘this form’. Cherry Bean Productions LLC administrative contact .